HELP AND INFO
LINL RETURN POLICY
Warranty and Returns
At linl, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!
30 Day Returns Warranty
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.
How to Reach Us
Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
1. linl’S Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when linl is responsible for shipping the wrong item/ size.
Incorrect order(size of item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the 51% product price. All and any shipping fees are non-refundable.
If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.
3.The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetic if the hygienic seal has been broken.
4.Items with non-returnable marks and free gifts cannot be returned.
Satisfaction Guarantee *
Your satisfaction is our priority!
If you are dissatisfied with your order, please contact us within 30 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. All return shipping fees are at customers’ own expense.
Additional notes about Warranty
All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
We do not accept returns on intimates,bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets) and beauty items, or discounted items, unless a customer received a wrong item or the item was faulty.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.
Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.
Order unpaid could be cancelled from linl.com. for paid order, it could be cancelled within 24 hours with full refund. for order canceled after 24 hours, there is partial deduction. the reason is some of our products are hand-maded after order,once it is ordered and paid,the product is already partially made.the cost is happened.
|ORDER CANCELLATION||REFUND POLICY|
cancel an unpaid order
you may cancel it by clicking "Cancel order" in your account at linl.com.
cancel an order that has been paid
Orders canceled within 24 hours since paid will get full refund. Orders canceled within 24-72 hours since paid will get 70% refund of total amount. Orders canceled after 72 hours since paid before shipment will get 50% refund of total amount. Once your order has been shipped, it can no longer be cancelled. If you have any questions about these terms, please contact our customer service: firstname.lastname@example.org